Payment options

EFT or Bank transfer – This is the fastest method. Please make a transfer to us using the banking details indicated on checkout. Please send use a proof of payment and use your name or order ID as your reference.

Cash or credit card – We accept Cash or Credit Card however you will need to come into the store to pay. You may still select a paid delivery method and we will deliver after you have come in to pay. Payments can be made at our store at 45 4th Avenue, corner Louis Botha Avenue, Highlands North, Johannesburg, 2192.

PayPal – To use PayPal as an option please complete your purchase. We will send you a new invoice with the amount to pay in US$. Please send us the email address that you have registered with your PayPal account.

Shipping

We currently offer 3 shipping options:

  1. Collect from store – Collecting your purchased items from our store is free. You may collect in person or you may send your own courier / driver. Should you use your own courier you will need to pay in advance via one of our payment methods.  Should you send a driver, please send payment with them.
    You may also choose to pay by Cash or Credit Card upon collection – please select Payment on Collection during checkout. You will be notified when your order is ready for collection so please ensure to register for an account.
  2. Local Delivery – You will be given this option if your post code is within our local delivery area. This is for Johannesburg and immediate surrounds including Pretoria. Post codes included are: 2196,2000,2003,2004,2005,2006,2008,2009,2010,2011,2012,2013,2014,2015,2016,2017,2018,2019,2020,2021,2022,2023,2024,2026,2028,2030,2031,2033,2034,2035,2036,2037,2038,2040,2041,2042,2043,2044,2047,2048,2049,2050,2051,2053,2054,2055,2058,2059,2060,2061,2062,2063,2064,2065,2070,2074,2076,2078,2081,2082,2086,2087,2099,2100,2101,2102,2103,2104,2105,2106,2107,2108,2109,2110,2192,2193,2198,2001,0181,2112,2113,2114,2115,2116,2117,2118,2119,2120,2121,2122,2123,2124,2128,2129,2130,2131,2132,2134,2135,2136,2137,2139,2140,2141,2142,2143,2145,2147,2148,2149,2151,2152,2153,2154,2155,2156,2157,2158,2159,2160,2161,2163,2164,2171,2187,1627,1629,1634,1628,1627,1631,1623,1620,1617,1639,1638,1626,1625,1624,1623,1622,1619,1621,1630,1401,1402,1403,1404,1405,1407,1408,1410,1411,1412,1413,1414,1415,1416,1417,1418,1419,1424,1497,1423,1430,1420,1422,1685,0046,0014,0171,0172,0163,0014,0051,2032,2125,2167,2146,2172,1612,1613,1610,1641,1611,1614,1615,1450,1456,1451,1454,1452,1455,1481,1447,1488,1457,1453,1578,1569,1568,1558,1577,1574,1562,1914,1571,1563,1568,1565,1566,1564,1560,1567,1570,1572,2001,2007,2053,2090,2091,2092,2093,2094,2095,2169,2170,2188,2190,2191,2192,2193,2194,2195,2197,2198,1682,0149,0157,1449,1448,1559. All other postcodes are considered ‘everywhere else’ and this includes both national centres and outlying areas.
    Please allow a few days for delivery. You will be notified when your order is ready for delivery so please ensure to register for an account.
  3. Flat Rate – Everywhere else – This option will be displayed for all postcodes not considered to be local to our store. This is a flat rate charge for you entire order.
    Please allow a few days for delivery. You will be notified when your order is ready for the courier to collect so please ensure to register for an account. Please note however; should you be in what is considered to be an ‘outlying’ or rural area your delivery may take a few extra days to reach you.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Please note that should you have had your gas appliance installed by a qualified or registered installer and the product does not work or is faulty – we will liaise with your installer on how to rectify the problem. You may not return the item for a refund. Once it has been used or installed it cannot be returned for a refund.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

Accessories and Energy Management devices: We only replace items if they are defective – not if you damaged the item yourself.  If you need to exchange it for the same item, send us an email at info@hsgdistributors.co.za and send your item to: 45 4th Avenue, Johannesburg, Highlands North, South Africa, 2192.

Gas appliances: For any gas appliances that need to be exchanged we will need to liaise with your registered gas installer to determine what the defect is and what part needs to be exchanged.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We advise you to use a tracking service where possible – track and trace with SAPO or a courier. Please purchase insurance as necessary as we don’t guarantee that we will receive your returned item.